Shop FAQ

Ordering online

You can order most products in my Shop section directly from this website,  either for download or to be shipped. There are a few items, such as my early books, that are only available through other suppliers, noted on those product’s pages.

Your purchase will be handled by PayPal.  If you do not have a PayPal account, you may use a credit card via PayPal. All of your secure credit card information will be entered only on the PayPal website. If you are ordering products that need to be shipped, enter your address in the shopping cart and it will calculate shipping and any applicable sales tax.

Ordering by mail

Please print and fill out the order form and send it with your check and our shipping department will send your order in the mail.

Downloadable products

All of our patterns and quilting designs are available as a downloadable PDF files for immediate use without a shipping charge. Once you complete your order, you will receive a confirmation email and receipt that provides a link that enables you to download the item. In order to view and print the PDF download, you’ll need the free Adobe Reader installed on your computer.

Shipping Fees and Timing

Frankly Friends, this is a Mom and Papa organization, (Papa likes to be called the CEO, but don’t tell him that stands for Carries Everything Out). We base the shipping fees not on our actual costs, rather on what would be fair to you. To get the lowest rate, we ship the books, patterns and DVDs using media mail rate at USPS which usually arrive within 10 days. Other items are shipped First Class mail and only take a few days from the day they are shipped. So that brings us back to the schedule of the shipping department which is closed when the CEO’s services get outsourced to the HQD Transportation Department to chauffeur Joanie for teaching engagements.

Long story short, we will do our best to get your items to you in about two weeks and often a lot less.  Contact Joanie to ask if there will be a delay, items may be able to be shipped from a remote location.

Downloading and Printing a pattern:

Our patterns were designed with a colored front and back cover and a color photo of the project when available. You can read the document on screen and then print the entire document or specific pages. You may print in color or with a black only printer. Be assured that all of the instructional text is in black and all of the design pages use a heavy line weight that can be traced easily.

Autographed Books

Joanie will be happy to autograph a book and personalize it for you. When you “check out” indicate  in the “Order Notes” if you would like the book autographed and who to personalize it to. Personalized items may not be returned.

Sales Tax

The appropriate sales tax will be collected from buyers who reside in Wisconsin for shipped and downloadable items.

Wholesale

Shop owners wishing to purchase in bulk at wholesale prices should email Joanie.

Returns

Personalized items may not be returned. Email immediately if there is a problem with your order and we will assist you with your concern. To be eligible for a return, your item must be unused and in the same condition that you received it. Our return policy lasts 14 days; beyond that unfortunately we can’t offer you a refund or exchange.

International Purchases

If you live outside the United States and would like to make a purchase, please email Joanie.

Copyright

Heirloom Quilting Designs ©2014 covers all information on all products and this website as the intellectual property of Joanie Zeier Poole. Like all copyrighted materials, the information, printed patterns and guides are for your personal use only and are not to be used for any commercial purposes, nor copied for sharing or sales.